Your staff can send your business to heaven or 6ft underground.
Why?
Because the people who work for you, are your business to the customer eyes.
Because if they do well, your business will do well, as the customers will be happy and return.
Because if they don’t, start forgetting the happy customers and your idea of having a successful business.
In order to be in the first category (Business in Heaven), it is crucial to develop yourself and your staff in the following key areas in team management:
Hospitality KnowHow 