You need to understand one simple thing: the customers own your business. They are the ones who will lead you to long time success and lots of money or will shut you down in a few months’ time. They are the ones who pay all your bills, staff, suppliers, landlords and YOU.
If you want to be a successful business owner, you always need to remember this. Your staff needs to remember this as well. Show disrespect to the customers, try to fool them with low quality products and services and you are history.
Don’t be an arrogant business owner, like many out there who think that the customers are easy to cheat, as they don’t really know a think about food and drinks. Take your customers for granted and they will be gone like smoke.
As a business owner, you and your staff need to know the basic key areas to master your customer service levels.
(Click on each one to learn more)
5 reasons you need quality Customer Service
How to get and use Customer Feedback
Deal with Customer Complaints effectively
Learn how to create Customer Profiles and why they are important for your business
Customer Loyalty leads to repeat business
Learn how to offer quality customer service
The 4 stages of Customer Journey
Understand the differences between customers’ Needs, Wants and Expectations
Become an expert in Customer Communication and Building Rapport
Master your Professional Image and First Impressions
Hospitality KnowHow 