All In One Guide

This guide offers all the important information, knowledge and tools you need to open and run with success your Restaurant, Café, Coffee Shop and any other hospitality business.

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How To Run Your Business Successfully

Find out all the critical information about operating your food and drinks business to the highest level, in order to achieve maximum profitability

Everything You Need To Open Your Business

Discover all the key points that will help you to open your new hospitality business successfully

4 stages of customer joutney 5 steps for creating customer profiles Benefits from creating Customer Profiles brand image Building Rapport Casual Dining COGS customer awareness Customer Complaints Customer Feedback customer interest Customer Journey Customer Loyalty Customer Profiles customer satisafction Customer Service dealing with complaints Dealing with Performance different types of Business Expenses feedback methods First Impressions Food Allergies Food Waste get customer feedback How to manage conflict increase product offering increase profits Key Performance Indicators labour cost loyal customers loyal customers spend more Master your Professional Image and First Impressions People Performance Management promote your business for free qualitative feedback quality customer service quantitative feedback repeat business Service Styles in Hospitality SMART Targets staff turnover falls types of complaints types of feedback use customer feedback Ways to Increase your Sales